Customer Testimonials
I was treated fairly and I feel Tim Anderson treated me with respect. He went out of his way to help with my purchase. Very seamless. He even brought the Chevrolet Silverado to me. Also a very reasonable price.
Everyone is always pleasant, professional and thorough. They get your vehicle in and out in a timely manner and they keep you informed of anything new they find during their service.
The experince was quick and really nice. The tech told me what was going to happen and explained it in a way I understood it.
A women came out right away to help me. I was only there for a car inspection. She got my car in right away so I was out of there in 15 minutes.
Took two vehicles in for recall work. One was a quick adjustment and the other was expected to stay all day. They completed the second vehicle work before noon. Very nice people.
Always a great experience at Martin. Heather and the service team are top notch! Rick is a great communicator and stays on top of things
We have purchased our last 5 vehicles from Martin. Extremely friendly and helpful staff, always available to help and answer any questions we have. We always recommend our friends and family to view their options with Martin.
personel very friendly work completed promptly and since it was the fifth oil change it was free who could ask for more
Customer service rep was informative about the entire process and also very responsive reaching out multiple times during the repair.
WE CAME IN RIGHT BEFOR CLOSE AND YALL STAYED FOR US. I CAME HOME WITH MY DREAM CAR. IT WAS SIMPLE AND QUICK.
Very down to earth atmosphere. No pressure. Very friendly and helpful. Very good experience. Will definitely recommend to others looking to buy a new vehicle.
The guys were very nice and made sure my service was performed in a timely manner. Discussed what services were done and answered all my questions.
The service dept. was staffed with friendly and helpful staff, especially Joshua. The staff was excellent, but the replacement parts cost almost gave me a heart attack. This repair cost me more than most of the vehicles I have bought in the past.
The entire staff was very Friendly and knowledgeable and willing to help. Will definitely be doing more business with Martin Dodge
Very polite and explained everything we had done. Easy access to book appointment. Very clean dealership!! Give them a call for any repairs or recalls needed.
As every time I go in this dealership, everyone is very nice and listen to your needs/wants and take care of business.
a very smooth transaction and dealer was able to find a hard to get vehicle to meet our needs. Overall great experience.
Debbie was fantastic about keeping us updated on our purchase and did an excellent job walking us through setting up all the accounts to enable the technology at delivery. Would absolutely recommend to friends and family.
It was easy to make appt. and had an appt the next day. Service and recall repair was done with my truck by 1 hrs. They honored my Ram Care.
Everyone and the sales lady were very polite and upfront during the sales process. The dealership was clean and all personnel were very amicable.
They always make the customer (me) feel welcomed and a priority. I always get answers to my questions no matter how tedious they are
My vehicle is a little older but it’s not that old. My vehicle needs a part that is on back order. I feel like I’m getting the run around and it’s not being taken seriously. They supposedly go by “VIN number.”
I recently purchased a car from Martin Chrysler, LLC and had a great experience. The sales person, Kayla Lozano, was extremely knowledgeable and helped me understand all of my options. The facility was clean and welcoming, and I felt like my needs were truly understood and valued. The process was quick and efficient, with the vehicle being delivered in a timely manner. Kayla also followed up with me after the purchase to make sure everything was going smoothly. Overall, I had a great experience and would highly recommend both Martin Chrysler, LLC Aunt Kayla Lozano to anyone in the market ...
Very casual, no prerssure to purchase, whole staff very friendly. Ava was fantastic ! Seems front desk and Ava worked very well together.
Debbie helped me every step of the way….I appreciate everything she did to make the buying process as smooth as possible.
IT WAS A EASY AND QUICK BUT THOROUGH EXPERIENCE WOULD DO IT AGAIN AND WILL RECOMEND THIS DEALERSHIP WITH FRIENDS AND FAMILY
Everyone was so helpful and friendly. They were so attentive and went above and beyond to answer all of my questions! Debbie was the greatest- this has been a process for me and she responded to every text on or off business hours. She was the greatest!
Always pleasant. Took care of what was needed in a timely manner. Informed me as soon as car was ready to pick up.
Service done quickly. Good coffee selection. Comfortable seating area. Good information about what was needed to get the items fixed that were on my list.
Professional and attentive staff. Layla and team made this a very satisfying experience. Thank you Martin Chrysler -- y'all rock!!
Courteous, professional and timely. The people were very polite and knowledgeable. Several customers commented on the pleasant atmosphere within the service area.
The customer service was great! Thank you for working ya’ll’s best to get me into a car. Thank you Debbie for making me feel so welcome.
easy going, got exactly what I was looking for, went above and beyond the call of duty to take care of us.
They always take good care of me and my truck as if I’m their only customer. They are always very pleasant.
I had an issue with a service writer and asked for a manager and the manager helped out tremendously. The manager was saved the relationship we had with the dealership.
Customer service was excellent!!The salesperson was very professional and knowledgeable of what I wanted excellent experience at Martin Dodge Cleveland Texas . Thank You
Took care of all my concerns immediately, No waiting to get checked in. Came back with answers to all my questions and made it easy for me to schedule a follow up when it would be more convenient for me.
Quick and friendly service.we have never had any problems with service from this dealership and will have them service our vehicles in the future.
Friendly and professional staff. I was greeted at the door and treated with respect. An experience that reminded me of when customer service was valued.
Fast friendly service with a smile this company goes the extra mile to ensure you are happy with your purchase. They treat you like family.. love this dealership!
First and foremost, you are acknowledge, recognized and approached when you first drive up. Starting from the tech to technicians they are experienced, knowledgeable, friendly, kind, courteous and very helpful when asking questions and getting everything explained to you. Very respectful with patience when having to deal with the elderly and not having you to wait unnecessarily. They also are concern if you should need a ride back home if your vehicle needs to be there longer than expected. I just feel more comfortable with this particular dealership knowing that they will do a satisfactory job and I don't ...
They got me in real quick. I was satisfied with my service. They done everything I needed. They changed my oil and did a full service on my car.
Friendly staff as always valued their customers and professional always on time speedy service best quality work being going there for last 10 years
The workers are always friendly. They get the job done right every time I go. I will keep going back to them.
Reasonable and helpful. Understood my requirements and worked with me to ensure my price point was met. Quickest buying experience I've ever completed.
Every one is friendly and treats you like a family member they go above and beyond to help you ❤️ love this place you won't regret it
Very Friendly and Quick! They Make you feel at home Service and Everyone was awesome to deal with Jody is the best
best and most helpful dealership around. Very friendly, always readily available to help and assist with everything. Would recommend everyone to buy from Martin, as we will always be continued customers.
There was NO pressure and the offer on our trade-in was very fair. The price of our purchase vehicle (2022 Jeep Gladiator) was excellent. The best part? There was no haggling! There was no need for it. Every aspect of my transaction was smooth as silk.
clean dealership, respectful staff, quick services. always knowledgeable and helpful staff. will be returning everyday for service and to visit.
Friendly knowledgeable they work as a team. They take care of your vehicle. They make sure of your needs. They explain in detail of the work performed.
Everything was so easy and I got a great deal! Everyone is so helpful & friendly. I send everyone I know to Martin.
Fast and friendly service. Service manger was very knowledgeable and was able to address all questions and concerns. Will continue to take our vehicles there for service or repair.
Friendly, efficient and didn't do a hard up sell on services. Joshua was pleasant to work with. I brought my husband's truck here because I wanted to be sure to get quality service. The other dealership was not personable or friendly like the Team at Martin
very good, service was done in a timely manner. good customer relations! will come back. worth the 30 minute drive
Went in for tire rotation and tire rotation was done in a timely manner staff was great will be back and recommend
Customer service was on point!: Kind, eager to help, and they got us in and out quickly. Thank you! Highly recommend!
Very professional and addressed our needs the minute we walked in the door. We just moved here from Utah and were very impressed by such a small town dealership. 👏 👍
Easiest experience I've ever had dealing with a dealership. There was no haggling and was willing to work with the numbers that we were looking for. Everyone made you feel comfortable and absolutely had no issues with time.. I arrived about an hr before closing and still took there time to close the deal. Never felt rushed.
Quick courteous service. Employees explained everything in detail and convenient location and clean facility. I will definitely use them again.
Best new car dealer experience we have ever had! Debbie Havard and Brian Grigsby can't be beat. Thanks so much! Can't say enough about the team at Martin CDJR
The courtesy and time our sales person took with us. Was careful to pay attention to what we were looking for. Took the time to meet our needs.
Friendly associates and extremely helpful! Will recommend all my family and friends any chance I can. Great sales, parts and service departments
As always, it was a great experience. I again had issue that needed to be investigated, was not obvious, and again Colby went out of his way to make sure he had the correct diagnosis, before performing any work. Service writer, Drew was also very professional.
Good people, quick service. I would definitely recommend this dealership for buying a new car or getting your current car serviced.
Debbie was fantastic! Friendly, didn't pressure us, let us figure out what we wanted, in our own time. She is absolutely amazing!
Our Saleslady was awesome we couldn’t ask for a better person!! We were treated like family. This was are second purchase from here and the finance gentleman was fast and just a great example!
The staff was friendly. There was never any pressure to buy. Joel was excellent! It was the best car buying experience.
Very good customer service. Fast and courteous took care of all My needs. Brought my Power Wagon in for its first oil change.
The staff at the Cleveland, TX Martin, Chrysler, Dodge, Jeep, and Ram were very friendly and professional. They had my car fixed in a timely manner.
They did my oil change in a timely manner even with them having a skeleton Crew. Very nice people thanks
Staff was very polite and very helpful and that’s not always been the case at all here, but this day was a very pleasant experience and because of that we will definitely return as long as it stays this way.
Prompt professional service from polite people. I had a major problem with my truck. The service department didn't even blink and took care of me like I've been bringing my truck in there for 20 years.
Fast service , friendly staff, clean and professional site. Love dealing with this kind of service. Always good to call and update when having repairs done. Will keep my business here.
Rick was very informative and took care of the truck as quickly as he could with only one person working in the shop.
Jody always takes care of me and does a great job. The truck was exactly what I ordered and Bob got the paperwork done quickly.
It was good and straight forward, giving brief details about the vehicle and it’s features. Was not to satisfied to know that the vehicle was use over the weekend for personal use for an associates daughter
Quick, efficient service. Everyone was respectful, easy to speak with and knowledgeable. We will definitely return for future service for our truck.
Very courtesy and answered all our questions we had about the cars we were looking at. There was no pressure and it was a pleasure working with Jody on our new purchase.
Prompt and excellent service regarding my emergency situation passing through your area. All people were very professional and courteous especially the service advisor.
Reasonable service time, quick diagnosis of check engine light and simple remedy. My advisor kept me informed at every step. The shuttle service was provided and a pleasant experience.
Nice friendly staff. From the service department to the sales people, everyone was friendly and helpful. Would definitely recommend this dealership.
The customer service was fantastic. The people there are great. That’s all. Thank you very much. that’s all I’ve got. The end.
Liked dealing with Iva . Seemed very knowledgeable. Handled all our questions with certainty and stressed that if there were any questions to please contact him.
Professional staff great service staff keeps you informed on the status of vehicles. Service is completed when promised All settings are like you left it
Your service dept knows how to work on the Dodge Ram Powerwagon 4WD system!! Will recommend them to my Houston friends
No pressure, just showed auto. Everyone spoke to us! Very clean building, nice restrooms, We love a small town dealer as we have always bought from them, and we were very pleased to find the auto we needed at a small town dealer.
General Manager stepped up and hit a home run and did the right thing. He let me know about a lot of things that we had no clue about when we bought it at 26000\miles. Great Humen being.
Clean facility, quick service and very informative staff I will be coming back for future services, service advisors are extremely helpful
I just needed a state inspection. They were quick, courteous, & professional. Give your employees raises in income. We are all paying far more for everything in our lives & good employees are hard to find.
Can get my oil changed and the tires rotated and be home by 9:15 am. Pretty good coffee too. Nice waiting area but we need some reading material.
Local, convenient, easy to work with, fast, salesperson very knowledgeable and respectful of my time, clean facilities, everyone was friendly
I have used Martin for years and the service department is always informative and timely. Any issue is looked into and resolved.
Everyone is very easy to work with, Billie and Iva were a pleasure to work with. I will be recommending them and the dealership to my friends and family.
Great customer service and he was out the door as soon as I stopped. Service writer was polite and quickly found what I needed on my 2014 Ram 1500. The waiting area was clean and comfortable. Oil change and check up in 35-40 minutes.
They are great people!! In and out fast!! No hassle!! They have always been great with all my trucks!! Will buy there forever!!
They did a good job and responsive. Have issues with finishing task as requested. Last two times there have been issues. Did not put glove box back and this time did not rotate tires
Very stream lined process. Sales team and finance were working hard on throughout the buying process. Was not bombarded with dozens of salespeople.
I worked with Joel, he was great I'm located about 3hrs from Martin Chrysler and it was a seem less process they worked with me to get the right price and the exact vehicle i wanted. They even delivered the Vehicle for me. I 100% recommend Martin Chrysler for anyone looking for an easy and professional purchase.
Iva Triplett in sales was a pleasure to work with. The rest of the staff was a pleasure as well.