Waiting time was limited to a very short period of time, service advisor was very knowledgable, waiting room very clean and neat
Friendly easy to work with and honest glad to be appreciated by all the employees who dealt with me can't wait to get another vehicle from here again
The communication was real good. The ability to have someone pick me up at the airport was a bonus. The buying process was quick.
Hassle free and very friendly staff, made sure all my concerns were addressed. Accommodation were made to deliver my vehicle to me even though I live 2 hrs from the dealership
Customer satisfaction is priority. Jody is the best, she is very knowable, detail and has lots of patience's walking through the vehicle and always available to answer questions afterwards
The professional service and courtesy that Josh and the service manager Tim showed are the best! They even vacuumed my floor mats!
They are always up front and honest. No pressure. Make you feel at ease. Very Friendly and Very knowledgeable salesperson!!
Service was quick cost information was not as told when informed and final amour was more than quoted correct information at start
Brandi did a great job looking for and ordering the truck that I wanted. She made the buying process easy
From the sales person Mrs. Havard, to the shop when I had to bring it in, to my oil changes every time I have been there I was treated very professional and courteous. Great staff.
Employees were very friendly and work was done in a timely manner. I would recommend family and friends to use Martin Dodge!
Jody was great as a professional salesperson and educated me on all the vehicle features. Communication is key she called and text before to arrange the vehicle inspection and after the sale as well. The vehicle was pristine when we picked it up. She gets an A rating from us. I also had ordered a hitch which was installed for me, which was tremendously helpful. Best vehicle purchasing experience I’ve had and we have been buying vehicles for 45 years,but never before at Martin’s I will be buying my next vehicle at this dealership as well,I give ...
The people are great to work with. Brandi was who I worked with from the beginning and she is so helpful. I would purchase another vehicle from this team again, for sure. Very authentic and humble team.
Very quick to get me in and out with oil change, tire rotation, and air filters. Very pleasant staff. Thank you
Great. Easy and simple. Debbie Havard was just a pleasure to work with. She worked hard to find me the exact truck I was hunting!
The staff was overall prompt and attentive. The staff was friendly and ready to assist. My car was returned to me at a timely manner.
I was in a serious time crunch and I really appreciated how quickly I got in and out. I had just bought my Jeep the day before and a sensor went out on a tire. Life happens but this dealership made sure to fix the problem quick.
I was able to drop off for oil change,and check up.The service is great , and the facilities are always clean.
The respect, professionalism, and the care for all my needs, gave me a great deal, and offered me exceptional options
I have dealt with Martin Dodge for many years. Their service is outstanding. Will always deal with Martin. I am very please with this dealership. .
Great people to work with!! We had a pleasant experience with Debbie and we will definitely use Martin again in the future for our car buying needs.
My sales person was great at his job very pleasant he was not pushy he knew all the answers to my questions
Everyone is always professional and very kind at Martin. I have sent a few friends there and they have all been very satisfied with the experience.
Service department is top notch. Would not take my truck any where else. I buy my vehicles from Martin as they are the best people I have dealt with in my 52 years of buying vehicles.
fast complete friendly service clean facility answered all questions got estimate on future service recommend service deptartment to everyone no bad vibes
Friendly knowledgeable staff. Sales representative took time to search a large area for the vehicle I was looking for. Easiest auto purchase I've ever made.
Great staff. Easy transition great experience on buying and face reasonable price for trade in. Would recommend them for future cars
Sales person was informative and knowledgeable about the vehicle I purchased. They showed me how all the functions and features work.
was kept informed of the status ok the work begin done on my truck waiting room was very clean ok
Friendly staff, in and out in timely manner, pricing was in line. Will definetly look to Martin Chrysler for my next purchase
Never felt pressured into buying a vehicle but when we did the experience of buying a vehicle was Amazing Iva and Billy are The Best ... we will definitely be back and refer family and friends...
Justin was extremely helpful and professional. He explained and trained me on all features of my new RAM 2500 Longhorn. Justin encouraged follow up to additional questions going forward.
Always courteous people. The service Dept is excellent in helping and advising any way that helps the customer. Blake is very helpful as a service writer
It wasn't a total nightmare that took forever. They processed everything without bartering back and forth multiple times and did exactly what I asked of them.
great service dept and technician was fantastic! went above and beyond to meet the customers needs, will definitely use Martin CDJR for life
The associate that came out to check what I needed done on my jeep was professional, courteous, informative and friendly. I especially liked the accounting dept that informed me when I was getting ready to pay that it was free due to the number of times I had been there. The lady in the parts department by the accounting department could use a few more social skills.
We always get the best service. Knowledge and courtesy are ever present. We will continue to entrust our vehicle to Martin Jeep
Called in advance to make sure they weren't swamped got in and out in less than a hour great service
Iva was great to do business with!! Met me on a price I could live with and delivered my Jeep perfectly. Thanks!
I am always greeted very friendly and with a smile. Service is always fast and efficient. The service waiting area is always clean and inviting.
friendly prompt service repairs done right the first time. would recommend martin to friends and family. will be back again
The knowledge the Service Advisor has that's helpful and being kind when talking about the problem with the truck and trustworthy.
I like the facility and the fairness with which they do their work. They always leave my vehicle clean without those paper mats laying in the floor. I do think the service writers should be aware of and offer the service coupons available on their website.
Billy and Debbie are both very helpful and easy to work with. Because of this I have referred at least 4 people to them that have bought vehicles.
Everything was great as always. Thank you for taking care of me. Don't remember the man's name that took care of me but it was on 1-5-2021 at approximately 230p.m.
Blake in the Service department was amazing from start to finish in having a new engine put in my 2013 Dodge RAM. He kept me informed on the status of my repairs and saved me money on a rental, by having a loaner car available while my truck was in the shop. The personal small town service I receive in at Martin Dodge is the reason that I will not take my vehicle anywhere else.
Courteous. Efficient. Fast. Everyone there is respectful, attentive and responsive. I’d recommend this Dealership to anyone. Up to and including, my own family.
They delivered on exactly what they said they would, very professional! A service department that is top notch. Great experience.
Convient but a bit to long for a standard oil change especially when you are the very first customer of the day.
Your service department is fast and the dealership is clean. I would highly recommend this dealership to all my friends and family.
Check engine light came on so I took it in. Guy at the front hooked it up and said it was something to do with the thermostat censor. On top of that he heard a winding noise and went ahead and out a work order in for a new pulley.
Overall experience, friendly and efficient employees spot on service and quality work. Mechanic we’re knowledgeable and we were in and out. We will be back. No one tried to up sale
Staff was very knowledge and caring about my service. They even found a problem I wasn't aware of.. KEEP UP THE GREAT SERVICE. THANK YOU
The service department is very efficient and friendly. I have never had an issue with them. Every time I go in for an oil change or an issue with my Jeep, they help me to the best of their ability and are super nice.
FAMILY ATMOSPHERE,TOOK THE TIME TO EXPLAIN THE REPAIRS IN LAYMAN TERMS. JOSH WAS EXCELLANT TO WORK WITH AND IT WAS QUICK AND EASY
No hassles, it didn’t take all day. We told Jodi what we were looking for, most of our process was over the phone. Everyone is great- but Jodi and Debbie made it happen.
Friendly and got me a rental car for the time they had my truck. I have brought my truck there several times, it isn't the closest to me, but there excellent service is worth the extra drive time.
Very good helpful in every way. Justin Sipe is a wonderful young man,try not to lose him. Very good dealership.
Love the staff and immediate service! Justin is the Best. Recommend this dealership to anyone looking to buy. Went above and beyond for us
Overall a great experience, Blake really went to bat for me and he was great to work with. He was able to get me a rental and I was able to get my daughter i really appreciate Blake
Your knowledgeable sales staff, Jody Wilkerson. We appreciated you holding the truck for us while our trade-in was being repaired.
Colby and the detail shop are amazing whatever our issue he makes sure we’re taken care of. We have bought multiple vehicles here and they keep us running with no worries, costs that fit our needs and a staff who cares
The sale staff is well experienced very nice and courtesy Facility is very cleam they make you fill at home treat you like one of the family
No waiting! Was met by service advisor. Did not have to hunt one down as I have at previous service center in Humble, TX! Vehicles were completed at expected times! Very happy with this experience!!!
Everyone was so helpful and friendly. The helped e to get exactly what I wanted. I had gone to another dealer and wasn’t happy at all. I almost bought a different vehicle instead of the Jeep I wanted. I’m so grateful for Debbie, Jodi and everyone that helped with the process🙂
Friendly employees, clean showroom, prompt service, low wait times, that's all I can think of right now. Keep up the good work.
Being told the truth instead of being lied to. Blake was very helpful in helping to take care of my vehicle problems.
Great service, employees and price. Our family have been going to Martin for over 20 years. You are doing it right. Keep up the good work!
Friendly and fast service. I will take my truck back for future service and buy my next truck from this dealership
I was pleased by the prompt and thorough service received from the staff. The waiting time was short and very comfortable in the clean facilities.
The people at Martin Dodge have gone way out of their way to help us and are good people to deal with
No pressure and great customer service. Debbie and the rest of the team were great as always. Made to feel as part of the family.
Very Prompt and Friendly personnel, listens to what you need for your vehicle. Kind and Courtesy goes a long ways.
Knowledgable employees and Ease of dropping off. Friendly service and clean facility. Everyone is very helpful and the sales and service staff work together
The service was so speedy after spending weeks trying to get another dealership to help us. Great friendly service. I highly recommend this dealership.
My service adviser Blake Roberts as always is very nice and polite to me the service I received was very fast and I am very Happy with everyone at Martin Dodge.
My service advisor was great. He took great care of me, and treated me like I was apart of his family and not just a dollar figure. The dealership was great and clean and very friendly
Staff was nice, they were fast to get my vehicle in and out of service. Staff was courtesy , lobby was clean .the only thing i didn't see was they were not wearing MASK.
i'm a repeat customer of martin's service department. always prompt and friendly service. the people are great and the facility is clean and inviting
Everything went smooth, Sales transaction was fair, no issues would recommend this dealer if you want a new DCJR vehicle.
Very professional staff and it was busy but I waited about 30 minutes for an oil change. Very impressed. Bought my 2020 Durango from Martin also.
Very fair , Debbie Havard was amazing. She was honest and got me a great deal. I will definitely send my friends.
Good service friendly people fast to wait on you very knowledgeable fast to get you back on the road just all around great team
I was professionally greeted and rendered superb customer service in spite of the fact the business day was closing in less than a half hour. Truly above and beyond customer service was experienced in my time of (my) vehicle crisis -serious over hotting and extreme rpm(s) increases out corresponding power. All while heading home from my brother’s funeral. Many thank you(s) to Mr. Cody. Hopefully, I have his name correct. CarlFurr
Friendly service. I only have this dealership work on my car because I trust they take care of me. As long as I own my Jeep I will continue to go to Martin Chrysler.
Very friendly and very prompt . Was in and out before I knew it . I would not hesitate to go back again for service .
It's quick and easy; I'm in and I'm out. It doesn't take more than an hour or 2 for service. And if it does, they usually offer a courtesy vehicle until the work is completed
Easy purchase no hassle, will highly recommend to all of my friends and family. Liked the friendly people and the whole experience
The Professionalism and assistance.... Would definately recommend. There's not much to say. It was my first buy . Mr.Howie was the best rep I could ever ask for. Also Mr.Brian was very helpful and professional
fast and friendly service. Makes you feel as tho they have known you all your life. Excellent service, and really appreciate a dealership that really cares about their customers.
When I walked into the service department I was met and greeted they had my vehicle in-and-out in a matter of minutes very friendly
home town treatment. Your made to feel like your valued. Being right here in Cleveland is convenient making it easy to have service.
They are always helpful and always try to fulfill my needs and concerns. There facilities are always immaculate and the restrooms are always clean as well.
This location has a quick drop off and pick up for service. The Car ready when promised! Very Friendly staff.
Very layed back atmosphere. Went out of their way to accomodate our weekend plans. Would recommend this dealership to anyone looking to buy!
We were given excellent service by Josh Trout and entire staff from time arrived on lot. Very satisfied with service and extra maintenance received on truck purchased. Thank you for great customer service and Josh keeping us updated as truck during make ready.
Fixed my problem with warranty without issue. It took a couple of days longer than expected. Would have been nice if it was quicker.
The staff at Martin has always been very friendly and helpful. Didn't have to wait long at all. Facilities are very clean,
fast friendly service. Replace Carpet, and Radio and had an oil change.. Only down fall was they did not wash the Vehicle before returning it.
Customer service in the service department was out standing they took care of everything I asked of the and made recommendations
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