Customer Testimonials
Courteous, professional and timely. The people were very polite and knowledgeable. Several customers commented on the pleasant atmosphere within the service area.
The customer service was great! Thank you for working ya’ll’s best to get me into a car. Thank you Debbie for making me feel so welcome.
easy going, got exactly what I was looking for, went above and beyond the call of duty to take care of us.
They always take good care of me and my truck as if I’m their only customer. They are always very pleasant.
I had an issue with a service writer and asked for a manager and the manager helped out tremendously. The manager was saved the relationship we had with the dealership.
Customer service was excellent!!The salesperson was very professional and knowledgeable of what I wanted excellent experience at Martin Dodge Cleveland Texas . Thank You
Took care of all my concerns immediately, No waiting to get checked in. Came back with answers to all my questions and made it easy for me to schedule a follow up when it would be more convenient for me.
Quick and friendly service.we have never had any problems with service from this dealership and will have them service our vehicles in the future.
Friendly and professional staff. I was greeted at the door and treated with respect. An experience that reminded me of when customer service was valued.
Fast friendly service with a smile this company goes the extra mile to ensure you are happy with your purchase. They treat you like family.. love this dealership!
First and foremost, you are acknowledge, recognized and approached when you first drive up. Starting from the tech to technicians they are experienced, knowledgeable, friendly, kind, courteous and very helpful when asking questions and getting everything explained to you. Very respectful with patience when having to deal with the elderly and not having you to wait unnecessarily. They also are concern if you should need a ride back home if your vehicle needs to be there longer than expected. I just feel more comfortable with this particular dealership knowing that they will do a satisfactory job and I don't ...
They got me in real quick. I was satisfied with my service. They done everything I needed. They changed my oil and did a full service on my car.
Friendly staff as always valued their customers and professional always on time speedy service best quality work being going there for last 10 years
The workers are always friendly. They get the job done right every time I go. I will keep going back to them.
Reasonable and helpful. Understood my requirements and worked with me to ensure my price point was met. Quickest buying experience I've ever completed.
Every one is friendly and treats you like a family member they go above and beyond to help you ❤️ love this place you won't regret it
Very Friendly and Quick! They Make you feel at home Service and Everyone was awesome to deal with Jody is the best
best and most helpful dealership around. Very friendly, always readily available to help and assist with everything. Would recommend everyone to buy from Martin, as we will always be continued customers.
There was NO pressure and the offer on our trade-in was very fair. The price of our purchase vehicle (2022 Jeep Gladiator) was excellent. The best part? There was no haggling! There was no need for it. Every aspect of my transaction was smooth as silk.
clean dealership, respectful staff, quick services. always knowledgeable and helpful staff. will be returning everyday for service and to visit.
Friendly knowledgeable they work as a team. They take care of your vehicle. They make sure of your needs. They explain in detail of the work performed.
Everything was so easy and I got a great deal! Everyone is so helpful & friendly. I send everyone I know to Martin.
Fast and friendly service. Service manger was very knowledgeable and was able to address all questions and concerns. Will continue to take our vehicles there for service or repair.
Friendly, efficient and didn't do a hard up sell on services. Joshua was pleasant to work with. I brought my husband's truck here because I wanted to be sure to get quality service. The other dealership was not personable or friendly like the Team at Martin
very good, service was done in a timely manner. good customer relations! will come back. worth the 30 minute drive
Went in for tire rotation and tire rotation was done in a timely manner staff was great will be back and recommend
Customer service was on point!: Kind, eager to help, and they got us in and out quickly. Thank you! Highly recommend!
Very professional and addressed our needs the minute we walked in the door. We just moved here from Utah and were very impressed by such a small town dealership. 👏 👍
Easiest experience I've ever had dealing with a dealership. There was no haggling and was willing to work with the numbers that we were looking for. Everyone made you feel comfortable and absolutely had no issues with time.. I arrived about an hr before closing and still took there time to close the deal. Never felt rushed.
Quick courteous service. Employees explained everything in detail and convenient location and clean facility. I will definitely use them again.
Best new car dealer experience we have ever had! Debbie Havard and Brian Grigsby can't be beat. Thanks so much! Can't say enough about the team at Martin CDJR
The courtesy and time our sales person took with us. Was careful to pay attention to what we were looking for. Took the time to meet our needs.
Friendly associates and extremely helpful! Will recommend all my family and friends any chance I can. Great sales, parts and service departments
As always, it was a great experience. I again had issue that needed to be investigated, was not obvious, and again Colby went out of his way to make sure he had the correct diagnosis, before performing any work. Service writer, Drew was also very professional.
Good people, quick service. I would definitely recommend this dealership for buying a new car or getting your current car serviced.
Debbie was fantastic! Friendly, didn't pressure us, let us figure out what we wanted, in our own time. She is absolutely amazing!
Our Saleslady was awesome we couldn’t ask for a better person!! We were treated like family. This was are second purchase from here and the finance gentleman was fast and just a great example!
The staff was friendly. There was never any pressure to buy. Joel was excellent! It was the best car buying experience.
Very good customer service. Fast and courteous took care of all My needs. Brought my Power Wagon in for its first oil change.
The staff at the Cleveland, TX Martin, Chrysler, Dodge, Jeep, and Ram were very friendly and professional. They had my car fixed in a timely manner.
They did my oil change in a timely manner even with them having a skeleton Crew. Very nice people thanks
Staff was very polite and very helpful and that’s not always been the case at all here, but this day was a very pleasant experience and because of that we will definitely return as long as it stays this way.
Prompt professional service from polite people. I had a major problem with my truck. The service department didn't even blink and took care of me like I've been bringing my truck in there for 20 years.
Fast service , friendly staff, clean and professional site. Love dealing with this kind of service. Always good to call and update when having repairs done. Will keep my business here.
Rick was very informative and took care of the truck as quickly as he could with only one person working in the shop.
Jody always takes care of me and does a great job. The truck was exactly what I ordered and Bob got the paperwork done quickly.
It was good and straight forward, giving brief details about the vehicle and it’s features. Was not to satisfied to know that the vehicle was use over the weekend for personal use for an associates daughter
Quick, efficient service. Everyone was respectful, easy to speak with and knowledgeable. We will definitely return for future service for our truck.
Very courtesy and answered all our questions we had about the cars we were looking at. There was no pressure and it was a pleasure working with Jody on our new purchase.
Prompt and excellent service regarding my emergency situation passing through your area. All people were very professional and courteous especially the service advisor.
Reasonable service time, quick diagnosis of check engine light and simple remedy. My advisor kept me informed at every step. The shuttle service was provided and a pleasant experience.
Nice friendly staff. From the service department to the sales people, everyone was friendly and helpful. Would definitely recommend this dealership.
The customer service was fantastic. The people there are great. That’s all. Thank you very much. that’s all I’ve got. The end.
Liked dealing with Iva . Seemed very knowledgeable. Handled all our questions with certainty and stressed that if there were any questions to please contact him.
Professional staff great service staff keeps you informed on the status of vehicles. Service is completed when promised All settings are like you left it
Your service dept knows how to work on the Dodge Ram Powerwagon 4WD system!! Will recommend them to my Houston friends
No pressure, just showed auto. Everyone spoke to us! Very clean building, nice restrooms, We love a small town dealer as we have always bought from them, and we were very pleased to find the auto we needed at a small town dealer.
General Manager stepped up and hit a home run and did the right thing. He let me know about a lot of things that we had no clue about when we bought it at 26000\miles. Great Humen being.
Clean facility, quick service and very informative staff I will be coming back for future services, service advisors are extremely helpful
I just needed a state inspection. They were quick, courteous, & professional. Give your employees raises in income. We are all paying far more for everything in our lives & good employees are hard to find.
Can get my oil changed and the tires rotated and be home by 9:15 am. Pretty good coffee too. Nice waiting area but we need some reading material.
Local, convenient, easy to work with, fast, salesperson very knowledgeable and respectful of my time, clean facilities, everyone was friendly
I have used Martin for years and the service department is always informative and timely. Any issue is looked into and resolved.
Everyone is very easy to work with, Billie and Iva were a pleasure to work with. I will be recommending them and the dealership to my friends and family.
Great customer service and he was out the door as soon as I stopped. Service writer was polite and quickly found what I needed on my 2014 Ram 1500. The waiting area was clean and comfortable. Oil change and check up in 35-40 minutes.
They are great people!! In and out fast!! No hassle!! They have always been great with all my trucks!! Will buy there forever!!
They did a good job and responsive. Have issues with finishing task as requested. Last two times there have been issues. Did not put glove box back and this time did not rotate tires
Very stream lined process. Sales team and finance were working hard on throughout the buying process. Was not bombarded with dozens of salespeople.
I worked with Joel, he was great I'm located about 3hrs from Martin Chrysler and it was a seem less process they worked with me to get the right price and the exact vehicle i wanted. They even delivered the Vehicle for me. I 100% recommend Martin Chrysler for anyone looking for an easy and professional purchase.
Iva Triplett in sales was a pleasure to work with. The rest of the staff was a pleasure as well.
Friendly and didn't push extra service work on me. Let me know how the work was going on my car.
Martin has always been very customer focused. The buying process is very straight forward and easy to complete. The sales professionals are very familiar with the vehicles an can answer any questions on the product.
The people were great! Love this place. The staff go above and beyond every time! I know they will take good care of my vehicles.
Friendly staff and they values their customer; timely service and vehicle always ready as promise on specific time. Using this dealer since 2013 never had bad experience
Fast, friendly people. Nice waiting area. Young man met us at our vehicle and took it from there. We was in and out in less than an hour.
All around great group. Friendly, does what they say they will. I wouldn't take My Vehicle's any where else, or buy any where else.
Friendly, no haggle pricing and family quality workers, local dealerships, from service to salesmen and financial, we have been buying here and will continue
Superb experience! Sales person very knowledgeable. Will definitely return here for next vehicle. Love my new vehicle. All employees helpful.
Just wow....easiest purchase I have every made. They made me feel like I was the only customer in the building.
Everyone at Martin was professional. The car was repaired and ready for me to pick up in a timely matter. They also called to remind me the car was ready.
They listen to our needs. Rick has been our adviser for years, love his spirit and attitude. All the team is great though.
friendly and prompt rick was very helpful and took care of all me needs. would definitely recommend rick and martin chrysler dodge jeep and ram
It was great. Colby took my issue seriously and continued to work with me until the problem was found and fixed.
We came in for a little bit of customer service and we received a royal treatment. We came in as customers and we left as friends. Joel Trout is an excellent example of what it really means to be a customer service adviser. Joel is a very professional individual. Joel is friendly, extremely knowledgeable, delivers on his promises and if he is unable to provide the service himself he finds someone who can or points you in the right direction. Joel is polite and very easy to work with and he made us feel like an important part of the ...
Easy to setup appt. Got there and the service guy was super nice. Car was taken back and done in a timely manner. Checked what I asked for.
I can always count on Joel to take care of me the best he can. I appreciate the work that Billy, the GM did for me as well.
Iva was a great salesman but didn’t put pressure on us. He showed us the truck, let us drive it and we made our decision.
easy as pie go see them for your next dodge. the finance department went with no delays actually bought two cars and referred brother in law to buy
Quick service efficient staff and reliable service I was able to get in and out quickly I will be back
I believe his name is Eric the service manager, he always greets me by name and tells me everything going on with my truck
great customer service from both the sales person and the finance department. Very helpful and not all pushy. Very quick responses to my initial contact whole process from contacting with needs thru the day I drove off the lot was less that 48 hours
Quick and accurate service. Fixed the problem. Communicated well with me to keep me informed. Offered me a ride home if I needed it also.
Communication and quickness! Mr. Rick kept me in the loop and made this whole ordeal a breeze. Easy to deal with everytime.
Everyone is courteous and helpful. When we have service done they make sure all is good and on a timely manner.
It was quick and convenient. Was able to get my new car in less than an hour hassle-free. Would recommend it to a friend.
Billy and Josh, and the service department are the best. Would not use anybody else. Said it before, top notch to work with.
The service person was very helpful with my questions as to the possible problem with my Jeep. When the repairs were completed I was provided with all the warranty coverage time
Very pleasant, Jody was excellent. She kept me informed of any information that was available about the truck I had ordered.
Iva has been great! Not pushy and easy to work with. This is our 3rd vehicle purchase with Iva from Martin.
Mr. Iva sold me my truck that I traded in. He has been great with both vehicles I have purchased threw him. Both at Mike Smith and now Martin motors. I look forward to dealing with him again in the future